The XReach remote support solution was further diversified – new features include Ad Hoc and Teleconference call!
Nora Nirhamo | 2021/10/15
XReach is a remote support solution designed for industrial use. XReach has a wide range of built-in customizable features, the latest being Ad Hoc and Teleconference. Read more!
XReach is a customizable remote support solution designed for, among other things, industrial use. XReach can be integrated into a wide variety of customers ’existing business systems and platforms. Integrating XReach into existing systems enables, for example, simpler and faster data flow and data storage in one place. These actions save time and costs and improve productivity. Customized integrations and consulting are part of our core business.
XReach has a wide range of built-in features that can be customized and added according to customer needs. Tailored features support the right needs of the customer and the solution fits better into the business processes. XReach’s latest, highly coveted features include Ad Hoc and Teleconference.
The Ad Hoc feature allows easy access to XReach for third parties. An expert can provide temporary access to XReach to a remote user by sending a link via email. The feature is used and licensed for external use by the customer company only. This means support for easy third-party deployment of XReach with unique ID delivery.
Easy access to XReach to a third party (e.g. end customer, reseller)
The expert will email the access link to the person in need
No need to download a separate application to your smartphone, but works directly on your smartphone or PC in a browser
A cheaper option for temporary users than buying a monthly license
Watch the video below on how Ad Hoc works:
Teleconference allows the same experience to be shared with multiple users simultaneously. Multiple experts can be in the same video call with one or more technicians and solve problems faster.
Multiple experts / persons can be added to a video call
Getting help is more efficient and faster when the right people are brought together
Reduces settlement time
A more satisfied customer / helped person
Savings in time and money
Watch the video below on how to share your experience with Teleconference:
We will be happy to tell you more about XReach. Whether you are wondering about the other benefits of the XReach remote support solution or how remote connection works in practice, get in touch and let’s talk more!
The story of XReach started in 2017 with a customer’s request. A special team has been developing our remote support solution ever since. Today, the XReach remote support solution works with modern smart glasses, among other tools. Read the whole story!
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