VIESTI remote support solution allows experts to advise field technicians through live video. The technician shows the problem to the expert with VIESTI mobile app, and together, via VIESTI ExpertHub and video, they can fix the problem faster and smarter.
VIESTI remote support solution allows experts to advise field technicians through live video. VIESTI helps troubleshoot and solve problems by connecting fieldworkers and experts in real-time with video, audio and chat, regardless of location.
– If a worker won’t succeed in troubleshooting or problem solving alone, he can send a support request via VIESTI and get help instantly from the expert, says Softability’s Sales Manager Mikko Luukkonen.
The worker can use VIESTI mobile app to show the problem via live-video directly from his smart phone to the remote expert. The expert sees the exact situation through the video, and together, via VIESTI portal and video, they can fix the problem faster and smarter. In addition, the expert can annotate, mark issues or draw instructions on top of the captured video image with the annotation tool. Expert’s advice and clear visual instructions will speed up problem solving and reduce errors.
VIESTI Remote Support Solution includes ExpertHUB, an intelligent portal for experts to handle support requests. The application handles support requests to the right expert, enabling real-time video assistance and step-by-step guidance. In addition, it stores information related to each support request (like descriptions, pictures, files, links, etc.) to a worklog database for later use.
Field workers and experts can work more effectively with VIESTI. It helps to save time and money, because experts can help field workers remotely without traveling to the site. The use of VIESTI improves worker’s productivity: Problems can be solved faster and expert’s assistance reduces errors and even downtime.
VIESTI is designed for industrial and service companies, whose workers operate in several locations and benefit from the remote support in their work e.g. in maintenance, field service, installation, repair, manufacturing, training or inspections. VIESTI can be used with a mobile device or smartphone in any location where a Wi-Fi, internet or satellite connection is available.
– VIESTI is a scalable and flexible solution that suits both small and large companies and it can be integrated to company’s other systems. VIESTI can also be customized and powered with Augmented Reality (AR) functionalities, says Luukkonen.
Read more about VIESTI Remote Support Solution or contact our sales and ask for more.
Softability Group Oy, Mikko Luukkonen, +358 50 554 3652, mikko.luukkonen(a)softability.fi
Softability Group Oy, Tapio Pukkala, +358 40 718 0514, tapio.pukkala(a)softability.fi
Keywords:
etätukiratkaisu palvelut remote support solution services Softability Studio VIESTI
The story of XReach started in 2017 with a customer’s request. A special team has been developing our remote support solution ever since. Today, the XReach remote support solution works with modern smart glasses, among other tools. Read the whole story!
Read post
Augmented reality, smart glasses, embedded systems, cloud services – the modern age is a full of options. Remote support solutions are also available but choosing the right one may be difficult. A suitable remote connection platform can have a positive impact on a company’s entire business.
Read post
The XReach remote support solution is the subject of worldwide interest, and no wonder – the platform enhances work performance and improves productivity. Discover how your company can benefit from remote support.
Read post
Has your company come across a situation that your own maintenance team could not resolve? Assistance from an external expert was probably sorely needed. A remote support solution can bring in experts from anywhere in the world to help your field team in real time. Best of all, remote support has many other benefits for your business.
Read post
XR technologies offer many benefits in different business areas. This means a great competitive advantage for those companies that understand the potential of these technologies and are utilizing or are starting to utilize X-Reality in their business.
Read post
XR Studio is a business unit of Softability. XR Studio´s solutions support customers’ business with new technologies such as Augmented Reality AR, Virtual Reality VR and Mixed Reality MR. Read how XR Studio was born!
Read post
Power systems are becoming more intelligent and complex. To answer these challenges, fieldworkers need new types of competences and support. In Smart Otaniemi, Softability aims to tackle these issues by developing a custom-made remote platform for supporting grid maintenance. Read more!
Read post
Softability´s Mikko Luukkonen was speaking at the Data Business Forum 2020 virtual event on how data collected with a remote support solution can be utilized in business development. The studio interview can be viewed at the end of the article.
Read post
Viesti remote support solution uses smart ticketing system. Video and audio communication system brings field workers and experts together all over the world in real-time.
Read post