Here you will find remote support related blog posts.

XReach – developed by an expert team

The story of XReach started in 2017 with a customer’s request. A special team has been developing our remote support solution ever since. Today, the XReach remote support solution works with modern smart glasses, among other tools. Read the whole story!

How to choose the best remote support solution for your company?

Augmented reality, smart glasses, embedded systems, cloud services – the modern age is a full of options. Remote support solutions are also available but choosing the right one may be difficult. A suitable remote connection platform can have a positive impact on a company’s entire business.

How to use remote support solution?

The XReach remote support solution is the subject of worldwide interest, and no wonder – the platform enhances work performance and improves productivity. Discover how your company can benefit from remote support.

Remote support solution have many benefits for your business – are you familiar yet?

Has your company come across a situation that your own maintenance team could not resolve? Assistance from an external expert was probably sorely needed. A remote support solution can bring in experts from anywhere in the world to help your field team in real time. Best of all, remote support has many other benefits for your business.

XR technologies enable a more efficient and lower-cost service business

XR technologies offer many benefits in different business areas. This means a great competitive advantage for those companies that understand the potential of these technologies and are utilizing or are starting to utilize X-Reality in their business.

The story of XR Studio

XR Studio is a business unit of Softability. XR Studio´s solutions support customers’ business with new technologies such as Augmented Reality AR, Virtual Reality VR and Mixed Reality MR. Read how XR Studio was born!

Remote maintenance support tools: virtual inter-organisational meeting point for experts

Power systems are becoming more intelligent and complex. To answer these challenges, fieldworkers need new types of competences and support. In Smart Otaniemi, Softability aims to tackle these issues by developing a custom-made remote platform for supporting grid maintenance. Read more!

Utilization of data collected with a remote support solution in business development

Softability´s Mikko Luukkonen was speaking at the Data Business Forum 2020 virtual event on how data collected with a remote support solution can be utilized in business development. The studio interview can be viewed at the end of the article.

VIESTI remote support solution helps manufacturing services

Viesti remote support solution uses smart ticketing system. Video and audio communication system brings field workers and experts together all over the world in real-time.

AI technologies enable analysing video data from VIESTI remote support solution to improve work safety

Artificial intelligence (AI) is a relevant part of technology industry today! The AI Tomorrow 2019 event in May focuses on presenting business opportunities with AI through real life case examples and Softability will be attending as one of the partners. See you there!

Augmented reality in remote support combined with smart expert portal helps in service and maintenance work

Softability’s Sales Manager, Mikko Luukkonen, describes the new ways of using remote support solutions and making use of augmented reality e.g. in the device installation and maintenance work.